Store Policy

Customer Care Promise

Buy with Confidence:

At Kaufman Publishing, we're passionate about books and about delivering a positive experience for every customer. That's why we offer a comprehensive Customer Care Policy built on trust and transparency. Here's what you can expect:

Hassle-Free Ordering: Our secure online ordering system makes purchasing your favorite books quick and easy.
Multiple Payment Options: We offer a variety of secure payment methods to suit your needs so you can check out with confidence.
Fast and Reliable Shipping: We work with trusted shipping partners to ensure your books arrive promptly and safely. You can track your order every step of the way.
Clear Return Policy: We understand that sometimes things don't go as planned. Our straightforward return policy allows you to return any undamaged book within a reasonable timeframe for a full refund (details outlined in our policy).
Friendly and Knowledgeable Customer Care Team: Our dedicated customer care team is here to answer your questions, address any concerns, and ensure you're happy with your purchase. We're available by email at suport@kaufmanpublishing.com or by phone at (800) 798-9636 during business hours, Monday - Friday, 9 AM to 5 PM EST.
Commitment to Quality: We take pride in offering high-quality books. If you receive a damaged book, we'll quickly resolve the issue, either with a replacement or a refund.

We aim to build lasting relationships with our readers by providing exceptional customer care. We want you to feel confident knowing we're here to support you every step, from browsing our selection to receiving your book.

Customer Testimonials: "I ordered a book that was lost in the mail; I contacted the publishing company, and the customer service was incredible; they shipped a replacement book with no fight or hassles." Becky T. from Nashville, TN.
Awards and Recognitions:

Privacy & Safety

Protecting your privacy is important to us. This Privacy and Safety Policy outlines how Kaufman Publishing ("we," "us," or "our") collects, uses, and discloses information when you visit our Website (www.KaufmanPublishing.com) (the "Website") and purchase our books.

Information We Collect:

Personal Information: When you create an account, purchase a book, or contact us, you may provide us with personal information, such as your name, email address, billing address, shipping address, and phone number.
Non-Personal Information: We may also collect non-personal information about your use of the Website, such as your browsing history, IP address, and device type, through cookies and other tracking technologies.

How We Use Your Information:

We use your personal information to:
- Process your orders and fulfill your requests.
- Send you information about our books and promotions.
- Respond to your inquiries and provide customer service.
- Improve our Website and services.
We use your non-personal information to:
- Analyze website traffic and usage patterns.
- Personalize your experience on the Website.
- Improve our marketing and advertising efforts.

We will never share your personal information with third parties for marketing purposes without your consent. We may share your personal information with third-party service providers who help us operate the Website and provide our services, such as payment processors and shipping companies. These third-party service providers are obligated to protect your personal information and are only permitted to use it to provide the services they are contracted to perform.

Your Choices:

You can opt out of receiving marketing emails from us by clicking on the "unsubscribe" link at the bottom of any email we send you.
You can access and update your personal information by logging into your account on the Website.
You can also choose to turn off cookies in your browser settings. However, disabling cookies may limit your ability to use certain website features.

Data Security:

We take data security and necessary steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your personal information.

Children's Privacy:

Our Website is not intended for children under 13, and we do not knowingly collect personal information from them. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. We will take steps to remove the information from our records.

Changes to this Policy:

We may update this Privacy and Safety Policy from time to time. We will post any changes on this page. We encourage you to review this Privacy and Safety Policy periodically for any changes.

If you have questions about this Privacy and Safety Policy, please email us at support@kaufmanpublishing.com.

Wholesale Inquiries

Welcome to the Kaufman Publishing wholesale program! We partner with bookstores, libraries, educational institutions, and other bulk buyers to provide them with a wide selection of high-quality books at competitive prices.

Benefits of Our Wholesale Program:

Discounted Rates: Enjoy significant savings on bulk purchases of our titles.
Variety of Titles: Access our extensive catalog, including award-winning fiction, non-fiction, children's books, and more.
Fast and Reliable Shipping: We offer efficient order fulfillment and shipping to ensure you receive your books promptly.
Dedicated Account Management: Our experienced sales team is dedicated to providing personalized service and support.
Returns and Exchanges: We offer a flexible returns and exchanges policy (details available upon request).

Who Should Apply?

This program is designed for qualified wholesale buyers, including:

Bookstores (independent and chain)
Libraries (public and academic)
Educational institutions (schools and universities)
Wholesalers and distributors
Gift shops and specialty retailers

How to Apply

To apply for a wholesale account, please complete the following steps:

Fill out the Wholesale Account Application Form: Click [link to application form] to access the online application form. Please provide complete and accurate information about your business.
Submit Required Documents: Please submit a copy of your business license or reseller permit and any other relevant documents along with the application.
Account Review: Our team will review your application and contact you within [number] business days to discuss your eligibility and pricing options.

For any questions about our wholesale program or to discuss your specific needs, please don't hesitate to contact us:

Email: support@kaufmanpublishing.com
Phone: (800) 798-9636 during business hours. (Monday - Friday, 9 AM to 5 PM EST)

We look forward to partnering with you and bringing the joy of reading to your customers!

Payment Method

Payment Methods

Credit / Debit Cards

PAYPAL

Offline Payments