FAQ

At Kaufman Publishing, once you have placed an order, our team will carefully review all the details of your order, including the specifications, quantity, and delivery timeline. We will then send you an order confirmation email, outlining the specifics of your order and any additional information or requirements discussed during the ordering process. This email serves as a written record of our agreement and ensures that both parties are on the same page regarding the details of the order. If there are any discrepancies or changes needed, this is the time to address them before we proceed with the printing process. Our order confirmation process is designed to provide clarity and accuracy to our clients, ensuring that we meet your expectations and deliver the highest quality printed materials for your business needs.

Yes, at Kaufman Publishing, we understand the importance of knowing the status of your order. Once your order has been processed and shipped, you will receive a unique tracking number via email. You can use this tracking number to monitor the progress of your shipment and see real-time updates on its location and estimated delivery date. We want to ensure that our customers have full visibility and peace of mind throughout the entire ordering and delivery process. If you have any questions or need assistance with tracking your order, our customer service team is always available to help.

Monday - Friday, 9 AM to 5 PM Eastern Standard Time

We accept Visa, MasterCard, American Express, Discover, PayPal, Money Orders, and Checks

Yes, at Kaufman Publishing, we offer the flexibility to use both gift cards and coupon codes for our business material printing services. Whether you have received a gift card as a present or have a coupon code from a promotion, you can easily redeem it when placing an order with us. Simply enter the code during the checkout process, and the corresponding amount will be deducted from your total. We believe in providing our customers with various options to save on their business printing needs, and gift cards and coupon codes are just some of the ways we strive to make our services accessible and affordable. If you have any questions about using gift cards or coupon codes, feel free to reach out to our customer service team for assistance. We are always here to help make the process as smooth as possible for our valued clients.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.