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Downloads & Refunds
Download Policy
We appreciate your interest in Kaufman Publishing's downloadable products. This Download Policy outlines the terms and conditions for downloading digital products from our website and our refund policy.
1. Downloadable Products:
We offer a variety of downloadable products, including ebooks, software applications, music, videos, and other digital content. By purchasing a downloadable product, you are granted a license to access and use it, but you do not acquire ownership of it.
2. Downloading and Access:
Once you purchase a downloadable product, you will receive a confirmation email with download instructions. These instructions typically include a link to the download file and any required access codes or passwords. Downloads may be limited to a certain number of attempts or a specific timeframe.
3. License Grant:
By downloading a product, you agree to the license terms associated with that product. The specific license terms may vary depending on the product, but they will generally grant you the right to:
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You can download and install the product on a limited number of devices (e.g., your personal computer or mobile device).
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Make a backup copy of the downloaded file for your personal use.
The license will typically prohibit you from:
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Sharing, distributing, or reselling the downloaded product.
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Modifying or creating derivative works from the downloaded product.
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Using the downloaded product for commercial purposes.
4. Updates and Support:
We may occasionally offer updates or patches for downloadable products. These updates may be made available for download from our website. We may provide technical support for our downloadable products, but the scope and duration of this support may vary.
5. Governing Law:
This Download Policy is subject to the laws of the United States of America in Tennessee.
6. Changes to the Download Policy:
We reserve the right to modify this Download Policy at any time. We will post any changes on our website.
7. Contact Us:
If you have questions about this Download Policy, please contact us at [Your Customer Service Email Address].
Refund Policy
Kaufman Publishing wants you to be delighted with your purchase. If you are unhappy with your book, you can return it for a full refund within 30 days of receipt. Here's what you need to know:
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Eligibility: Books must be in new or gently used condition to be eligible for a return.
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Process: To initiate a return, please get in touch with our customer service team at (800) 798-9636 or [Email Address]. They will provide you with a return shipping label and instructions.
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Timeframe: Refunds will be processed within three business days of receiving your returned book.
Exceptions:
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Kaufman Publishing cannot accept returns for books showing significant wear or damage.
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Items purchased on a particular discount or promotion may have different return policies (details will be specified at the time of purchase).
Kaufman Publishing strives to provide excellent customer service and a smooth return experience. If you have any questions, please don't hesitate to contact us.
Kaufman Publishing understands that sometimes things don't go as planned, and you may need to request a refund for a digital product. Our refund policy is designed to be fair and transparent, outlining the circumstances under which refunds are available and the process for requesting one.
Due to the nature of downloadable products, we generally do not offer refunds or returns. However, we may consider exceptions on a case-by-case basis if you encounter technical difficulties downloading the product or if the product is not as described. Please get in touch with our customer service team for more information. Customer satisfaction is our priority, and we're here to assist you with any refund inquiries you may have.